History & Information

History:

IWC Computer Solutions is owned and operated out of Yellowknife, Northwest Territories, by Ian G. Wills.  IWC has been in operation since the summer of 2002, servicing home and business clients initially throughout Vancouver and the Fraser Valley, and now the Northwest Territories.  The initials “IWC” mark the heritage of the company back to a web design proprietorship operated in Tahsis, British Columbia from 1996 to 1999 under the name Ian’s Web Creations.

Promise:

IWC Computer Solutions is committed to providing superior service, technical excellence, and thoroughness not seen before in corporate consulting services.  By maintaining a large network of industry connections and association memberships, IWC will be able to provide small and medium businesses with enterprise class support and technologies.

Vision:

Domestic In-Home Support:  Exceptional service and technical knowledge is our highest motivation.  Customer satisfaction through effective communication and ensuring successful knowledge transfer in after-sale support.

Corporate Technology Support:  In light of the current economy, environmental concerns, and rapidly changing technology, IWC Computer Solutions is committed to improving the bottom line.  Environmental impact, technology expenses, and management workload can be reduced through identifying and implementing new technologies such as server virtualization, IP telephony, data storage consolidation, disaster recovery planning, and infrastructure optimization.

Mission:

To provide solutions-oriented technical support for small/medium business and home computer users in a timely manner with unprecedented customer service.  Furthermore, to excel in technical support services through leading product innovation and technology implementation.  The trademark ‘Innovation Technology’ summarizes our devotion to implementing exciting new technologies that will support corporate growth and success.

Services:

  • Desktop Software Training (Windows, Mac, and Linux)
  • Multimedia Production Training (Home Video, Photo Editing)
  • Operating System Installation and Support
  • Network Security Analysis and Design (Firewalls, Wireless Encryption, VPNs)
  • Asterisk VOIP Phone Systems
  • File and Print Servers, Network Management
  • Disaster Recovery Planning (Backup, Power, Emergency Preparedness)

Experience:

  • Corporate Information Systems Management from Small Business to 500+ users.
  • Windows Servers and Active Directory.
  • Mac OS X Servers and Open Directory.
  • Microsoft Exchange Server.
  • Ubuntu, Debian, Red Hat, and CentOS Linux Servers.
  • Asterisk, Aastra, Sangoma VOIP IP Telephony.
  • LDAP Design and Support.
  • Microsoft Outlook Administration.
  • DNS, DHCP, TCP/IP Network Administration and Design.
  • VMware ESXi, vSphere, Dell Equallogic iSCSI SANs.